Q: How long does delivery take?
A: Orders usually arrive within 3-5 business days in the UK.
Q: Do you offer refunds?
A: Yes, we offer refunds within 14 days of purchase if the product is unused and in its original packaging.
Q: How can I contact customer service?
A: You can reach us via the Contact Us page or email us at info@poundplaza.co.uk
Q: Do you ship internationally?
A: Currently, we only ship within the UK.
Q: Can I track my order?
A: Yes, once your order ships, you will receive a tracking number by email.
Q: Does shea butter have a strong smell?
A: Because our shea butter is unrefined and pure, it has a natural earthy scent that some find strong at first. This smell typically fades after application. If you prefer a fragrance, try blending it with a few drops of essential oils like lavender or citrus.